Effective Date: June 29, 2025
Thank you for your interest in SimUrban. We want you to have a smooth and transparent experience with our game. Please review the refund policy below.
All purchases are processed by Lemon Squeezy, our payment partner and Merchant of Record. Refunds are handled according to their buyer protection policy.
If your purchase qualifies under Lemon Squeezy’s 60-day buyer protection period, the platform may issue a refund directly to your original payment method, at their sole discretion. Developer approval is not required in such cases.
For full details, please refer to the Lemon Squeezy Buyer Terms.