Terms of Service

Effective Date: June 29, 2025

Welcome to SimUrban (referred to as "we," "us," or "our"). These Terms of Service (the "Terms") govern your purchase, download, installation, access, or use of our game software (the "Game"). Please read these Terms carefully before proceeding.

By purchasing, downloading, installing, accessing, or using the Game, you acknowledge that you have read, understood, and agree to be bound by all the provisions of these Terms. If you do not agree with any part of these Terms, you must not purchase, download, install, access, or use the Game.

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1. License Grant

1.1 Limited License: Subject to your compliance with these Terms, we grant you a non-exclusive, non-transferable, non-sublicensable, limited right and license to install and use the Game solely for your personal, non-commercial entertainment purposes.

1.2 Ownership: The Game, along with all its associated content, software, code, designs, graphics, audio, music, text, features, and intellectual property rights (including but not limited to copyrights, trademarks, patents, trade secrets, etc.), are owned by SimUrban or its licensors. These Terms do not transfer any ownership rights in the Game to you.

1.3 Restrictions: You agree not to:

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2. Accounts and Security

2.1 Account Creation: To access certain features of the Game, you may be required to create an account. You agree to provide accurate, current, and complete information during the registration process.

2.2 Account Security: You are responsible for maintaining the confidentiality of your account information and password and for all activities that occur under your account. You must notify us immediately of any unauthorized use of your account. We will not be liable for any loss or damage arising from your failure to protect your account information.

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3. Payments and Refunds

3.1 Pricing: The price of the Game will be displayed at the time of purchase. All prices are presented in the currency specified on the purchase page and may not include any applicable taxes or transaction fees, which will be calculated and charged by our payment processor.

3.2 Payment Processing: All payments for the Game will be processed by lemonsqueezy.com Market Limited (Lemon Squeezy), acting as the Merchant of Record. By making a purchase, you agree to Lemon Squeezy's own Terms and Privacy Policy, which govern the payment process.

3.3 Refund Policy: Refund terms and conditions are outlined separately in our Refund Policy. Please review it to understand your eligibility and how to initiate a request.

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4. Disclaimer of Warranties

The Game is provided on an "as is" and "as available" basis, without warranties of any kind, either express or implied. To the fullest extent permissible pursuant to applicable law, we disclaim all warranties, express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, completeness, reliability, freedom from error, or uninterrupted operation. We do not warrant that the Game will meet your requirements or that the operation of the Game will be uninterrupted or error-free.

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5. Limitation of Liability

To the fullest extent permitted by applicable law, in no event shall we be liable for any indirect, incidental, special, punitive, or consequential damages (including, but not limited to, lost profits, lost data, business interruption) arising out of or in connection with the use of or inability to use the Game, whether based on contract, tort, negligence, or any other legal theory, even if we have been advised of the possibility of such damages. In no event shall our total liability to you for all damages, losses, and causes of action arising out of or relating to these Terms or your use of the Game exceed the amount you actually paid for the Game.

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6. Termination

We reserve the right to terminate or suspend your access to or use of the Game at any time, for any reason, without prior notice, including, but not limited to, your breach of any term of these Terms. Upon termination, your license will immediately cease, and you must stop using the Game and destroy all copies thereof.

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7. Privacy Policy

Your personal data use is governed by our Privacy Policy. Please review that policy to understand how we collect, use, and protect your information, including how we interact with third-party service providers like Lemon Squeezy for payment processing.

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8. Governing Law and Dispute Resolution

8.1 Governing Law: These Terms shall be governed by and construed in accordance with the laws of Republic of China (Taiwan), without regard to its conflict of law principles.

8.2 Dispute Resolution: Any dispute, claim, or controversy arising out of or relating to these Terms or the Game shall be submitted to the exclusive jurisdiction of